Refund and Cancellation Policy

KDPora provides digital services, including AI-powered image generation and banner creation.

Because our services involve digital processing and AI generation, certain purchases may become non-refundable once the purchased service or credits have been used.

Refund requests may be considered in circumstances such as:

• Duplicate payments.
• Unauthorized transactions, subject to investigation.
• Technical issues that prevent access to a purchased service and cannot reasonably be resolved.
• Significant service failures that prevent delivery of the purchased functionality.
• Other circumstances required by applicable law.

Each request will be reviewed individually.

Refunds may generally not be available for:

• AI generations that have already been successfully processed.
• Credits or usage that have already been consumed.
• Dissatisfaction with subjective design preferences or AI-generated results.
• Failure to follow the platform's instructions.
• Account suspension resulting from violations of our Terms of Service.

These exclusions do not limit any mandatory refund rights provided by applicable law.

If subscription services become available, customers may cancel their subscriptions through the applicable account or billing management interface, where provided.

Cancellation generally prevents future renewals but does not automatically refund previous payments.

Any applicable cancellation rights required by law will be respected.

To request a refund, contact our support team:

Email: support@wydolabs.com

Please include:

• Your registered account email.
• Transaction or payment reference, if available.
• Date of purchase.
• Reason for your request.

We may request additional information to review the request.

We aim to review refund requests promptly.

If a refund is approved, it will generally be returned through the original payment method.

The time required for the funds to appear depends on the payment provider and financial institution.

If you experience difficulties using KDPora, please contact support before requesting a refund.

We will make reasonable efforts to investigate and resolve technical issues.